Overview

At Juspay, I worked on large-scale payment orchestration systems used by enterprise merchants. My role focused on improving payment reliability, reducing revenue leakage, and strengthening compliance processes through structured product and data-driven program execution.

I worked closely with merchants, product managers, engineering teams, and InfoSec stakeholders to ensure seamless payment gateway integrations and operational excellence across high-volume transaction environments.

Problem

Enterprise merchants were facing:

  • Payment failures due to routing inefficiencies
  • Limited real-time visibility into transaction anomalies
  • Heavy dependency on InfoSec for PCI compliance workflows
  • Revenue leakage due to delayed issue detection

Payments are high-volume, high-stakes systems — even small inefficiencies translate into major financial impact.

What I Did

1. Payment Gateway Integrations & Routing Optimization

  • Led payment gateway integrations for enterprise merchants
  • Conducted root-cause analysis of transaction failures
  • Recommended routing logic improvements within orchestration systems
  • Improved payment success and reduced revenue leakage

2. Merchant Dashboard Redesign

  • Partnered with merchants to redesign payment dashboards
  • Improved real-time visibility of transaction health
  • Enabled better routing decisions and operational clarity
  • Contributed to consistently high conversion rates (99.99% success rate)

3. PCI DSS Governance & Compliance

  • Streamlined PCI DSS SAQ A & D workflows
  • Defined governance processes reducing InfoSec dependencies
  • Improved audit readiness across 50+ merchants

4. Early-Warning Analytics

  • Introduced automated anomaly detection using BigQuery
  • Built statistical monitoring logic for transaction behavior
  • Enabled proactive incident response and reduced operational downtime

Impact

  • Increased payment success through routing optimization
  • Reduced revenue leakage via faster issue detection
  • Improved security governance and compliance readiness
  • Strengthened real-time analytics and platform reliability

Tools & Systems Used

BigQuery · SQL · Payment Orchestration Systems · PCI DSS Governance Framework · Agile / Sprint Delivery · Cross-functional Product Collaboration