Cognizant — Banking Modernization & Enterprise Platforms

Overview

At Cognizant, I worked as a Product Analyst across banking and enterprise hospitality platforms, leading feature modernization, roadmap execution, and cross-functional delivery. My role combined product ownership, program coordination, and data-driven decision-making to improve system reliability, security, and operational efficiency.

Clients: Wells Fargo (US Banking) | Solaire Resort & Casino (Hospitality)

Client 1: Wells Fargo — Credit Card Servicing Modernization

Context

The credit-card servicing platform required modernization from legacy monolithic systems into a scalable microservices ecosystem to improve maintainability, compliance, and delivery speed.

What I Led

• Coordinated the design and migration of 7 critical credit-card servicing features from monolithic architecture to microservices.
• Ensured 99% on-time delivery across multiple sprint cycles through structured backlog refinement and prioritization.
• Designed card authentication rules and event-validation logic to strengthen fraud risk controls and reduce compliance exceptions.
• Introduced sprint forecasting and delivery tracking practices, improving sprint efficiency by ~20%.

Impact

• Increased platform scalability and maintainability.
• Improved system security by ~15%.
• Reduced compliance risk and operational friction.
• Strengthened delivery predictability across teams.

Client 2: Solaire Resort & Casino — Enterprise Operations & Customer Systems

Context

Operational tools supporting promotions and valet services required better reliability, performance visibility, and customer experience optimization.

What I Led

• Defined and prioritized the product roadmap for the Promotions Manager tool.
• Built end-to-end modules for creating Events and Offers, reducing promotion-display downtime by ~50%.
• Led development of a Valet Operations application with performance KPIs, reducing parking wait times by ~20%.
• Conducted on-site performance-data analysis in Manila to identify backend bottlenecks and improve application stability by ~10%.

Impact

• Improved operational efficiency across customer-facing systems.
• Enhanced guest experience through reduced downtime and faster service.
• Delivered measurable performance improvements through structured analysis and roadmap ownership.

How I Worked

• Owned product backlogs and facilitated refinement sessions.
• Partnered with engineering, QA, and business stakeholders.
• Used data analysis to guide prioritization and decision-making.
• Balanced regulatory, operational, and customer-experience considerations.

Tools & Systems

JIRA · Confluence · SQL · Agile/Scrum · Microservices Architecture · UX Collaboration · Performance Analytics